FAQs

Frequently Asked Questions (FAQs)

1. What is Homix?

Homix is your one-stop online store in Australia for smart gadgets and modern home improvement products. We offer a wide range of innovative items to make your home smarter, more comfortable, and more efficient.

2. Do you offer cash on delivery?

No, currently we do not offer cash on delivery in Australia. We provide secure online payment options for a fast and easy shopping experience.

3. Where do you source your products from?

We source our products directly from trusted wholesalers, manufacturers, and through a dropshipping model. This allows us to offer a wide variety of high-quality and innovative products to our Australian customers.

4. Are my payments secure?

Absolutely. We use secure, encrypted payment gateways to protect your personal and financial information. Your privacy and security are always our top priority.

5. Can I return a product if I am not satisfied?

Yes! We offer a 7-day return policy from the date of delivery. Items must be unused, in their original condition, and in the original packaging. Please visit our Returns & Refunds Policy page for more details.

6. How long does delivery take?

Delivery within Australia typically takes 5–10 business days, depending on your location and product availability. You will receive a tracking number once your order has been dispatched.

7. How do I track my order?

Once your order is shipped, we’ll send you a tracking number via email. You can use it to follow your parcel’s journey right to your door.

8. What if I receive a damaged or incorrect product?

We apologise for any inconvenience. If you receive a damaged or incorrect item, please contact us immediately at info@homix.com.au. We will arrange a replacement or a full refund as soon as possible.

9. How can I contact customer support?

You can reach us anytime via:

10. Do you have physical stores?

No, Homix is an online-only store. This allows us to offer competitive prices and deliver a wide range of products directly to your doorstep anywhere in Australia.

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